Reopen a Lead
You can reopen a lead that was previously closed, in case there’s renewed interest or a need to follow up.
Things to Keep in Mind
- Owners and Managers can reopen any closed leads.
- Reopened leads return to the New status.
How to Reopen a Lead
- Go to Leads: Navigate to Leads from your sidebar.
- Open the Lead: Find the closed lead you want to reopen and click to open the Summary view.
- Click Reopen Lead: You will find the option to 'Reopen' at the top of the page.
- Add a Reason: Enter a reason for reopening and confirm the action.
The lead will now return to your Open leads with a status of New.
Need More Help?
Contact our support team.
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