Things to Keep in Mind

1. Only Owners can set the cancellation policy.
2. The policy applies to every order in your workspace.
3. Cancelling is always allowed. The policy decides whether refund is appliacble, not whether a customer can cancel.
4. Members must accept your policies before joining your workspace. See Understand Workspace Policies.
   

How to Set Cancellation Policy

1. Go to Settings > Workspace > Cancellation.
2. Choose a Policy: Select the desired cancellation policy.
1. Strict: No refund will be issued to the customer when order is cancelled.
2. Moderate (default): Full refund if cancelled before the same calendar day as the meeting.
3. Flexible: Full refund if cancelled any time before the meeting starts.

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