Set Cancellation Policy

Workspaces can define how refunds are managed when a booking is cancelled, ensuring clarity for both members and customers.

Things to Keep in Mind

1. Only owners can set the cancellation policy.
2. Member Agreement: Members must accept the cancellation policy before joining a workspace.
3. Customer Awareness: Customers will be made aware of the policy when placing and canceling an order.
   

How to Set Cancellation Policy

1. Go to Cancellation Settings: Navigate to Settings > Workspace > Cancellation.
   
2. Choose a Policy: Select the desired cancellation policy.
1. Strict: No refund if canceled.
2. Moderate (default): Full refund if cancelled before the same calendar day.
3. Flexible: Full refund if cancelled any time before the booking time.
   

Need More Help?

Contact our support team.

• Related Articles

• Set Reschedule Policy

  Workspaces can decide how bookings can be rescheduled, ensuring consistency and clarity for members and customers. Things to Keep in Mind Only owners can set the reschedule policy. Member Agreement: Members must accept the reschedule policy before ...

• Set Cancellation Reasons

  Workspaces can define the reasons customers or members must select when cancelling a booking. This helps standardise cancellations and provides clarity on the reasons behind them. Things to Keep in Mind Only owners can configure cancellation reasons. ...

• Set Reassignment Reasons

  Workspaces can define the reasons for reassigning a booking to ensure consistency in how bookings are managed. Things to Keep in Mind Only owners can set reassignment reasons. Only owners and managers can reassign a booking. You can add, edit, or ...

• Set Reschedule Reasons

  Workspaces can configure reasons that members or customers must choose when rescheduling a booking. This helps standardise the rescheduling process and ensures consistency. Things to Keep in Mind Only owners can configure reschedule reasons. You can ...

• Set Follow-Up Reasons

  Workspaces can configure follow-up reasons for bookings. This helps standardize the follow-up process and ensures members select from a predefined list of reasons when booking or extending a follow-up. Things to Keep in Mind Only owners can configure ...