Understand Workspace Policies

Your workspace has two policies that govern what happens after a customer places an order. You set each one once and it applies across your workspace.

Policy	Applies to	Controls
Reschedule Policy	Meetings	Whether a meeting can be moved to a new time, and when you can do it.
Cancellation Policy	Orders	Whether the customer gets a refund when they cancel an order.

Policy Tiers

Both policies use the same three tiers, Strict, Moderate, and Flexible, but the tiers do not mean the same thing.

Tier	Reschedule Policy	Cancellation Policy
Strict	Rescheduling not allowed	No refund will be issued to the customer when order is cancelled
Moderate	Rescheduling not allowed on the same calendar day as the meeting	Full refund if cancelled before the same calendar day as the meeting
Flexible	Rescheduling allowed any time before the meeting starts	Full refund if cancelled any time before the meeting starts

Under a strict reschedule policy the action is blocked. Under a strict cancellation policy the action is still available — only the refund is withheld.

Who Can See Policies

Only Owners can set and update either policy.
Members must accept both policies before joining the workspace.
Customers see the policies when they place an order, and again when they cancel.