Set Cancellation Reasons

Set Cancellation Reasons

Define the reasons customers or members must select when cancelling an order. This helps standardise cancellations and provides clarity on the reasons behind them.

Things to Keep in Mind

  1. Only Owners can configure cancellation reasons.
  2. You can add, edit, or delete reasons at any time.
  3. Whether a cancelled order results in refunds depends on your Cancellation policy. See Understand Workspace Policies.

How to Set Cancellation Reasons

  1. Go to Settings > Workspace > Cancellation > Reasons.
  2. Click Add and enter the reason.
  3. Click Save.
To modify a reason, click the Edit or Delete icon next to it.

Need More Help?

Contact our support team.