Terms of Use

Quicko Pro Terms of Use

We are constantly evolving in order to provide the best possible experience for you. These terms are important for you to understand and acknowledge to best set the expectations of our services. These terms broadly include the following:

• Using our Services

• Expectations

• Workspace and Roles

• Refund and Cancellations

• Content and Data

• Grievance and Resolution 

By accepting electronically (for example, clicking "I Agree"), installing, accessing or using the Services, you agree to these terms.

We also have a Privacy Policy, we encourage you to read through them to know more about how your data is protected.

USING OUR SERVICES

Before using our services you must be aware of the following:

        Term modifications:

• We reserve the right to implement changes to our Services or the Terms of Service that could impact your use of these services or your associated rights.

• We will not be liable for any modifications, price changes, suspension or cancellations of the services by Workspace.

• You are encouraged to regularly review these terms to stay informed about any updates. Few scenarios where we may change the terms: 

       Legal and Regulatory Compliance:

• We may need to make adjustments to comply with new laws or regulations.

• This includes changes to meet legal obligations or government directives.

           Fraud and Abuse Prevention:

• To enhance the security of the platform and protect against fraudulent activities, we may update terms and services.

• This ensures a safer environment for all users by preventing misuse and abuse.

          Security Enhancements:

• Updates may be necessary to address security vulnerabilities or threats.

• These changes aim to safeguard the integrity and confidentiality of the platform and user data.

         Restriction of Unsafe, Inappropriate, or Offensive Products/Services:

• We may restrict or prohibit products or services deemed unsafe, inappropriate, or offensive.

• This is to maintain a respectful and secure marketplace for all users.

          Service Provider: 

• You are contracting with Quicko Infosoft Private Limited and/or its subsidiaries and affiliates (referred to as "Quicko", “Quicko Pro”, "We", "Our", or "Us"). 

• Our business is based in India.

          Age Requirement: 

• You must be at least 18 years or above to enjoy our services.

          User Registration: 

• You will need to create an account with us. Please ensure to keep your password a secret because you're responsible for anything that happens using your account.

• If you pick a username that we think isn't okay (example: it's offensive or inappropriate), we might need to change or remove it.

         User Account:

• You can view your account via login ID and password.

• You can delete your account at any time from your Workspace. We clean up data periodically.

• You are solely responsible for managing your account, ensuring the integrity and compliance of all materials you upload, and overseeing the operations of your Workspace. Any violations of our terms of service may result in the termination of your account access.

• Inaccurate registration information may result in account suspension.

• If you suspect unauthorised use or knowledge of your account, please promptly notify us by submitting a request. 

WHAT YOU CAN EXPECT FROM US

We’re constantly developing new technologies and features to improve our services. We provide services that are subject to these terms, including:

WORKSPACE:

On our platform, Workspaces are created and managed by Owners with flexibility and clear role definitions to ensure efficient collaboration and service delivery. Here’s how it works:

• Workspace Creation: The initial setup of the Workspace is done by an individual designated as the Owner. 

• Inviting Team Members: The Owner can appoint managers and members to the Workspace. Only Owners and Managers can invite other individuals to join the Workspace. Invitations can be extended via email or direct link, specifying the role (Owner, Manager, or Member) at the time of invitation.

• Accepting Invitations: Invitees must accept the invitation within 7 days to gain access to the Workspace. Upon acceptance, their permissions will be granted according to their assigned role.

• Role Changes and Revocations: Owners and Managers have the authority to change the roles of any user within the Workspace or revoke access entirely if necessary to maintain security and integrity.

         OUR RIGHTS:

• Service Availability and Modification: We retain the right to control service availability and can modify services at any time.

• Material Refusal or Removal: We can refuse or remove any materials from any part of the services, including your Workspace.

• Competitor Services: We may offer services to your competitors but will never share your confidential information with them.

• Account Ownership Disputes: In case of an ownership dispute over an account, we can freeze or transfer the account to the rightful owner, as determined by us.

• Account Ownership Documentation: In disputes over account ownership, we may request documentation to determine or confirm ownership, such as a business licence, government-issued photo ID, credit card details, or employee status confirmation.

• Rightful Ownership Determination: We reserve the right to determine rightful account ownership and transfer accounts accordingly. If unable to reasonably determine ownership, we may temporarily suspend or disable the account until the dispute is resolved.

WORKSPACE OWNER TERMS:

Owners are individuals or entities who offer professional services through Quicko Pro. These services can include, but are not limited to, consulting, support, training, and other specialised professional services.

Role: Owners create and manage their service offerings, set their own terms and conditions for service delivery, and interact directly with customers to provide the agreed-upon services.

WHAT WE EXPECT FROM WORKSPACE OWNERS

To ensure a good experience for all, it is essential that you adhere to the following guidelines of behaviour and responsibilities:

• Service Integration: The Owner utilises Quicko Pro, a professional service platform designed to serve your customers. Quicko Pro provides tools and resources for efficient customer management, service delivery, and professional interactions.

• Store Responsibility: You are responsible for your Workspace, the goods or services you sell, and your relationship with your customers.

• You agree to provide contact information, a refund policy, and order fulfilment timelines on your Workspace.

• Customer Management: Members can use Quicko Pro to manage customer relationships, track interactions, and deliver services seamlessly. This includes scheduling, communication, and documentation features integrated within the Workspace.

• Service Quality: All team members of the Workspace are expected to adhere to the highest standards of professionalism when using Quicko Pro to ensure customer satisfaction and maintain the reputation of the Workspace.

• Seller of Record: We are not the seller and have no responsibility for your workspace.

• Goods and Services Responsibility: You are solely responsible for the goods or services you sell through the Services, including their description, price, fees, tax, defects, legal disclosures, regulatory compliance, and promotional content.

• You handle all transaction aspects, including charges, refunds, returns, sales fulfilment, and customer service.

• You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Services, or access to the Services without the express written permission.

• Adhere to all applicable laws and regulations.

• Do not engage in unauthorised framing or linking of our Services.

• Do not use the services for any unauthorised or illegal activities. 

• Avoid impersonating other users or using their account credentials.

• Refrain from harassing, intimidating, or threatening our employees or agents.

• Do not copy or modify our Services' software (example: HTML, JavaScript, images, or any other code).

• Retain any copyright and proprietary rights on content.

• Do not engage in automated use of the system or any data gathering tools (example: web scraping, robotic process automation, etc).

• Avoid disparaging, tarnishing, or harming us or our Services.

• Do not circumvent or interfere with security-related features of our Services.

• Do not engage in any other unauthorised use of our Services.

          Quicko shall not be held liable for any actions, omissions, or responsibilities of the Workspace.            Owners and Managers are solely responsible for:

• Ensuring that members, agents, and subcontractors comply with all applicable laws, regulations, and the terms of this agreement.

• Managing and fulfilling all obligations related to workspace, including the description, pricing, and compliance of goods and services sold through Quicko Pro.

• Handling any defects, legal disclosures, regulatory requirements, and promotional content associated with their products or services.

• Any breaches of the Terms of Service by employees, agents, or subcontractors, including those using Accounts.

• Quicko disclaims any liability arising from the conduct or performance of Owners and their associated parties, and it is the responsibility of the Owner to ensure that their operations are in full compliance with all relevant legal and regulatory requirements.

WORKSPACE CUSTOMER TERMS:

Customers are individuals who utilise Quicko Pro to book and receive services provided by Owners. Customers may seek a variety of professional services offered on the platform to meet their personal or business needs.

Role: Customers browse the available services, select and book the ones that meet their requirements, and interact with Owners to receive the services.

         Service Provider:

• Owners offer various services through Quicko Pro. These services are provided independently by Owners and not directly by Quicko Pro.

         Booking and Payment:

• Customers can book services offered by Owners through the Quicko Pro.

• Payment terms, including fees and payment methods, are determined by the Owner and will be clearly communicated at the time of booking of service.

• All payments must be made in accordance with the terms set by the Owner.

        Service Quality and Liability:

• Owners are responsible for the quality and delivery of the services they provide.

• Quicko does not warrant or guarantee the services provided by Owners and is not liable for any issues arising from these services.

• Any disputes regarding service quality must be resolved directly between Customer and the Owner.

         Cancellations and Refunds:

• Cancellation and refund policies are set by each Owner and will be communicated to you prior to booking the service.

• You must adhere to these policies and contact the Owner directly for any cancellation or refund requests.

• Quicko is not responsible for processing refunds or handling cancellations for services provided by Owners.

         Confidentiality and Data Protection:

• Customers should review the privacy policies of Owners to understand how their data will be handled.

• Quicko Pro is not responsible for the data practices of Owners.

         Customer Responsibilities:

• Customers must provide accurate and complete information when booking services and cooperate with Owners to facilitate service delivery.

• Any specific requirements or preparations needed for the service should be communicated to the Owner in advance.

          Feedback and Reviews:

• Customers are encouraged to provide feedback and reviews of services received from Owners.

• Honest and constructive feedback helps improve service quality and customer satisfaction.

• Reviews should be based on genuine experiences and be respectful and fair.

          Dispute Resolution:

• In case of a dispute between a customer and a Workspace, both parties are encouraged to resolve the issue amicably.

• Quicko may assist in facilitating communication but does not mediate or resolve disputes.

• If a resolution cannot be reached, legal recourse may be pursued between Customers and Workspace as per the applicable laws.

          Compliance with Laws:

• Customers and Owners must comply with all relevant laws and regulations while using Quicko Pro and providing or receiving services.

• Any illegal activities or violations of these terms may result in termination of access to Quicko Pro.

GENERAL TERMS: 

CONTENT AND DATA

Some of our services are designed to let you upload, submit, store, send, receive, or share your personal information. You have no obligation to provide any content to our services and you’re free to choose the content that you want to provide. If you decide to provide content, ensure you have the necessary rights and that it complies with the law.

        User data:

• We may retain the data you provide for the purpose of providing our Services to you.

• We do not share your data with any third parties without taking prior consent from you. 

• We keep your data safe from any unauthorised use. 

• We do not share or sell your data to any third party, your data is used safely by our internal products and services only. 

• You are responsible for all the data you provide and any data related to your activities using our Services.

         Our Content:

• You agree not to use any intellectual property rights, title, or interest (“IPR”) in the contents of our website.

• The structure, colour, and other creative details of our website are proprietary to us.

• Trademarks, copyrights, and patents used by either party are the sole property of their respective owners.

• You grant us the rights to host, use, process, analyse, store, display, transmit, and retain your data for providing our Services.

• No assignment or licence of any of our trademark or service mark or any other Intellectual Property Right is granted to you, except as expressly set out.

• You are not authorised to use or infringe upon our Intellectual Property Rights and must comply with these terms and other policies.

        Your Content: 

• We do not claim ownership of the Materials you provide to us; however, we require a licence to those Materials.

• You grant us a non-exclusive, transferable, sub-licensable, royalty-free, worldwide right and licence to Host, Use, Distribute, Expose, Modify, Run, Copy, Store, Publicly perform, Communicate to the public (including by telecommunication), Broadcast, Reproduce, Make available, Display, Translate, Create derivative works of any Materials provided by you in connection with the Services.

• We may use our rights under this licence to operate, provide, and promote the Services, and to fulfil our obligations and exercise our rights under the Terms of Service.

• You represent, warrant, and agree that you have all necessary rights in the Materials to grant this licence.

• You irrevocably waive any and all moral rights you may have in the Materials in favour of us and agree that this waiver may be invoked by anyone who obtains rights in the materials through us, including anyone to whom we may transfer or grant (including by way of licence or sublicense) any rights in the Materials.

• You can remove your workspace at any time by deleting your Account. Removing your Workspace does not terminate any rights or licences granted.

• You agree that we can, at any time, review and delete any or all of the Materials submitted to the Services, although we are not obligated to do so.

• This licence will survive any termination of the Terms of Service solely to the extent that we require the licence to exercise any rights or perform any obligations that arose during the Term.

        Data Protection: 

• We prioritise data privacy and security.

• By using our Services, you agree to our Privacy Policy.

• We may maintain or use your data according to our Privacy Policy.

• Our Services are hosted in India, and if you access them from any other region, your data will be transferred to India with your express consent.

• We take appropriate measures to safeguard the security, confidentiality, and integrity of your data and prevent unauthorised access.

        Communications:

• By providing personal contact information, you consent to receive marketing communications from us.

• Marketing communications may include SMS, electronic communications, and promotional emails.

• You can unsubscribe at any time by clicking the "unsubscribe" link in the footer of our emails or by contacting us at [email protected].

GRIEVANCE AND RESOLUTION  

You are entitled to receive services of a certain standard and quality, and you have the right and remedies to resolve any issues if things do not go as expected under these terms.

         Disclaimer: 

• As our services are provided on an AS-IS and AS-AVAILABLE BASIS, we can only commit to our services.

• Your use of our Services is at your own risk.

• We make no warranties about the accuracy or completeness of the content or linked websites.

• We are not liable for errors, personal injury, unauthorised access, interruptions, or transmission issues.

• We are not responsible for any viruses, third-party products, or advertised services.

• We do take any responsibility for hyperlinked websites or featured advertisements.

         Governing Law and Dispute Resolution:

• Our services are governed by the laws of India.

• The exclusive jurisdiction for resolving any disputes related to our services lies with the courts, tribunals, councils, forums, and other dispute resolution bodies in Ahmedabad, India.

• Disputes or claims will be resolved through Alternative Dispute Resolution methods (example: mediation, arbitration, or negotiation), in accordance with applicable laws.

         Liabilities:

• Quicko and its subsidiary companies are not liable for any damages resulting from your use or inability to use the Services, including loss of profits or data.

• We are not responsible for damages or lawsuits that arise if you break the law, breach these terms or go against the rights of a third party. We provide no warranties and our liability is limited in the event of errors or interruptions.

• You are responsible for any breach of the Terms of Service by your affiliates,managers, members and agents, or subcontractors, and will be liable as if it were your own breach.

• We do not warrant that the Services will be uninterrupted, timely, secure, or error-free.

• We do not warrant that the results obtained from the use of the Services will be accurate or reliable.

• We are not responsible for any of your tax obligations or liabilities related to the use of our Services.

• We do not warrant that the quality of any products, services, information, or other materials purchased or obtained by you through the Services will meet your expectations, or that any errors in the Services will be corrected.

• Quicko and its subsidiary companies are not responsible for indirect or consequential damages, such as any interest and penalties levied by the Government, losses due to technology failures, data corruption, or loss of business or profits. 

• You agree to protect and hold Quicko harmless from any claims or legal actions brought against them due to your actions or mistakes.

• If legal proceedings arise, both parties must notify each other within five days and have the opportunity to participate and defend themselves.

• The indemnity clause remains in effect even after the use of services ends. Claims related to indemnities cannot be made more than 30 days after the termination of services.

         Action: 

• We may terminate your account access to our Workspace at any time if we see any suspicion of fraud,  hacking, phishing, harassment, spamming, misleading others, unauthorised content scraping, illegal activity, unauthorised access, or non-compliance with these terms. 

• If your account is terminated, you are prohibited from creating a new account under your name or any third party's name. 

• It is required to comply with a legal requirement or court order.

        Feedback:

• We are open to customer feedback but are under no obligation to ensure that ideas and suggestions remain confidential and we can use the feedback in any way we want.

        Contact us:

• If you face any difficulties or require assistance, feel free to contact us via email at [email protected]